Privacy policy

Last updated: 01/05 – 2026

This Privacy Policy describes how Elsio Home(“the Site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, visitor or other person whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you consent to the collection, use and sharing of your personal information as described herein. If you do not agree to this Policy, you should not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.
The updated version will be posted on the website and the “Last Updated” date will be changed in accordance with applicable law.

How we collect and use personal information

In order to provide the Services, we collect – and have collected over the past 12 months – personal information from various sources. The information we collect depends on how you interact with us.

In addition to the specific purposes described below, we may use your information to:

communicate with you

provide and improve the Services

comply with legal obligations

enforce our terms

protect our rights, our users and the Services

Personal information we collect

“Personal information” means information that identifies, describes, relates to or can be linked to you.

Information you provide directly to us

This may include:

Contact information (name, address, phone number, email)

Order information (billing address, shipping address, payment confirmation)

Account information (username, password, security information)

Shopping behavior (products you view, add to cart or save)

Customer support information that you choose to share

Some features require you to provide certain information. If you choose not to do so, some parts of the Services may be unavailable.

Information collected through cookies

We automatically collect certain information about how you use the Services (“User Data”). This is done through cookies, pixels and similar technologies.

User Data may include:

Device and browser information

IP address

Network information

How you interact with the Site

Information from third parties

We may also receive information from third parties, such as:

Platforms that support the Site (e.g. e-commerce providers)

Payment providers that process transactions

Marketing and analytics tools

All such information will be handled in accordance with this Privacy Policy.

How we use personal data

We use personal data to:

Provide products and services (payments, deliveries, returns)

Communicate with customers and provide support

Send marketing and display relevant ads

Prevent fraud and increase security

Improve our services and user experience

We use cookies to:

Operate and improve the website

Remember settings

Analyze traffic

Customize content

You can block or delete cookies through your browser, but this may affect how the Services work.

How we share personal data

We may share personal data with:

Service providers (IT, payments, logistics, analytics)

Business and marketing partners

Government authorities when required by law

Other parties when you have provided consent

We do not sell sensitive personal data to create profiles or characteristics about you.

User-Generated Content

If you post reviews or other content, it may become public. We cannot control how others use information that you choose to make public.

Third-Party Links

The Site may contain links to external websites. We are not responsible for their privacy practices. Please read their policies before sharing any personal information.

Children's Personal Information

The Services are not directed to children. We do not knowingly collect personal information from anyone under the age of 16. Please contact us if you suspect that a child has provided information.

Security and Storage

No digital solution is completely secure. We retain personal data only for as long as necessary to:

provide the Services

comply with legal requirements

resolve disputes

enforce agreements

Your rights

Depending on your location, you may have the right to:

request access to your data

request rectification or erasure

object to processing

withdraw consent

request data portability

We may need to verify your identity before processing your request.

Complaints

If you are unhappy with how we handle your personal data